Frequently Asked Questions about the Dulles Greenway

To go directly to the Dulles Greenway Website, CLICK HERE.

Here are quick Answers to some of the most Frequently Asked Questions…
How is the toll amount determined?

When traveling eastbound on the Greenway, motorists pay the toll upon exiting the road. Therefore, determine your exit, such as #4--Belmont Ridge Road--and you’d pay $2.30 if you used a credit card, and $1.85 if you used your Smart-Tag/EZ-Pass. If you traveled the entire length of the Greenway, then a $3.00 toll would be collected. Note: when continuing on the Dulles Toll Road (DTR), an additional 50 cents is collected for travel on the DTR.

When traveling westbound on the Greenway, motorists pay the toll upon entering the road. Therefore, if you enter the Greenway westbound at Route 28/Sully Road, you will pay $3.00. Note: if you continue on to the Greenway from the Dulles Toll Road, an additional 50 cents is collected for travel on the DTR. There is a discount on weekends. Please contact us at 703.707.8870 if you have any further questions. (Click here to link to the toll-rate page.)

What if I passed through a toll without paying?

If you passed through a Greenway toll lane without paying the required toll, you have 48-hours to take care of the obligation. If the toll is not paid in the required time, you will be assessed a $25 late fee. If you are a Smart-Tag/E-ZPass user, and no deduction was made from your Smart-Tag account, you are still obligated to pay the toll amount due. Please note that the amount due for the missed toll will not be deducted from your Smart-Tag/E-ZPass account, and must be paid directly to the Greenway. Click here to link to the Insufficient Funds Form, which you can print-out and mail-in with your payment. Please contact us at 703.707.8870 if you have any further questions.

What do I do if I received an unpaid toll slip?

If you received an unpaid toll slip, you must mail-in the payment along with the unpaid toll slip within 7 days. Please mail all unpaid toll slips to the following address: Dulles Greenway, PO Box 433, Sterling, VA 20167. You may send cash, check, or money order. All checks should be made payable to the Dulles Greenway. You may also pay the unpaid toll (include the unpaid toll slip) in a cash receiving lane, provided the toll is paid within the 7-day period. If the toll is not paid in the required time, you will be assessed a $25 late fee. Please contact us at 703.707.8870 if you have any further questions.

What if I left my change at the toll booth?

If you left your change at the toll plaza, contact us at 703.707.8870, as soon as possible. Please have any pertinent information at hand, such as the date & time of the incident, the direction in which you were traveling, and a description of the toll officer.

Where can I pick up Velcro strips for my Smart-Tag/E-ZPass?

Each Smart-Tag/E-ZPass transponder should be mounted on your windshield. Properly mounted Smart-Tags/E-ZPasses reduce the chances that your transponder will not be read accurately. If you need Velcro strips, please contact the Smart-Tag/E-ZPass Customer Service Center at 1-877-762-7824, or click here to request one via e-mail.

Why doesn’t the Dulles Greenway offer variable toll pricing based on usage?

The Dulles Greenway’s current layout cannot accommodate distance-based pricing. The Greenway was designed to maximize the efficiency of the toll collection process…thus expediting traffic flow. This design--much like that of the Dulles Toll Road--does not offer a discount for partial usage.

Why don’t your remote toll booths accept coins?

The Greenway elected not to use coin-operated toll machines for several reasons. First, processing time for coin transactions can actually be longer than the time needed for credit card transactions. Also, coin machines require much higher maintenance, due to vandalism, foreign objects, and coin jams. However, most importantly, coin machines pose a security risk to Greenway employees who transfer funds between locations. We feel that credit card and Smart-Tag/E-ZPass transactions are the safest, most expedient methods for unmanned toll collection.

Does VIP membership cost me anything?

No, it costs nothing to become a Dulles Greenway VIP Cash-Back Bonus member. In fact, driving on the Greenway as a VIP Miles member can even earn you a cash-back bonus after your first year of membership.

Can I combine my multiple VIP Miles accounts into one account?

No. The cash-back bonus markers (starting at 2,800 miles) are based on individual Smart-Tag/E-ZPass usage. Multiple Smart-Tags/E-ZPasses on one VIP Miles account would increase the established cash-back markers.

What times can I use cash on the Greenway?


In order to keep costs at a minimum, cash collection hours have been reduced on the Dulles Greenway. At the mainline toll plaza, the cash collection hours are as follows:

TRAFFIC USING ROUTE 28/SULLY ROAD
CASH COLLECTION WEEKDAYS WEEKENDS
START TIME END TIME START TIME END TIME
EASTBOUND 6:00 AM 7:00 PM 9:00 AM 9:00 PM
WESTBOUND 9:00 AM 9:00 PM 9:00 AM 9:00 PM

TRAFFIC USING DULLES TOLL ROAD
CASH COLLECTION WEEKDAYS WEEKENDS
START TIME END TIME START TIME END TIME
EASTBOUND 5:00 AM MIDNIGHT 7:00 AM MIDNIGHT
WESTBOUND 7:00 AM MIDNIGHT 7:00 AM MIDNIGHT

Motorists are not able to pay cash at the ramps for their toll. The Dulles Greenway does accept all credit card types as well as Smart-Tag/E-ZPass.